Sensia | Terms of Use

SENSIA — TERMS OF USE
Last updated: 21 February 2026

These Terms of Use (the “Terms”) form a legally binding agreement between you and the Service Provider identified in Section 2 (“we”, “us”, “our”). They govern your access to and use of: (i) our website; (ii) our mobile application(s); and (iii) any related services, features, tools, content, and support we make available (together, the “Service”).

IMPORTANT NOTICE (PLEASE READ):
The Service is designed to support general wellbeing and self-tracking. It is not a medical device, and it does not provide medical advice, diagnosis, or treatment. If you have symptoms, any medical condition, or think you may have a medical emergency, contact a qualified healthcare professional or emergency services immediately (see Section 6).
If you do not agree to these Terms, you must not access or use the Service.

Definitions
For clarity, the following terms have these meanings:

“Account” means the user account you create to use the Service.
“App” means our mobile application(s) offered under the Sensia brand.
“Content” means all text, graphics, articles, prompts, templates, audio/visual materials, user interfaces, and other content we provide through the Service, excluding User Content.
“User Content” means content you submit, upload, input, or otherwise provide through the Service (for example: diary entries, symptom logs, peak-flow values, profile details, messages submitted to an assistant feature, feedback, and support requests).
“Paid Features” means any paid subscriptions, paid functionality, or paid content we may offer from time to time.
“Device” means any phone, tablet, or other device you use to access the Service.

Acceptance of these Terms
By downloading, installing, creating an Account, accessing, or using any part of the Service, you confirm that you:

have read and understood these Terms;
agree to be bound by them; and
agree to comply with all applicable laws and regulations when using the Service.

If you are using the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms. In that case, “you” and “your” refer to that organisation.
Privacy and other policies
Your privacy matters. Our Privacy Policy explains how we collect, use, share, retain, and protect personal data (including health-related data), and how you can exercise your rights.

Privacy Policy: https://sensia.life/privacy
Cookie Policy (website): https://sensia.life/cookie-policy

If there is any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy prevails.

Changes to these Terms
We may update these Terms from time to time (for example, to reflect changes in the Service, legal requirements, or security reasons). We will make the updated version available through the Service and update the “Last updated” date above.
If changes are material, we will take reasonable steps to notify you (for example, via an in-app notice or email). By continuing to use the Service after the updated Terms take effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may delete your Account.

Service Provider and contact details
The Service is provided by:
Legal entity / provider: MONASTYRSKAYA MARIA (sole trader / self-employed professional)
Registered address: Calle Isabel La Catolica 19, 28013, Madrid, Spain
Contact email: hello@sensia.life

Eligibility and age requirements

Minimum age (general). The Service is not directed to children. You must be at least 13 years old to use the Service.
EEA/UK minimum age. If you are located in the EEA or the UK, you must be at least 16 years old to create an Account and use the Service.
No use by younger users. If you do not meet the applicable minimum age, you must not use the Service, create an Account, or submit personal data to us.
Responsibility of guardians. If you are a parent or legal guardian and believe a child has provided personal data to us, contact us at the Privacy email and we will take appropriate steps under applicable law.

Creating and securing your Account

Account accuracy. When creating or updating your Account, you must provide accurate information and keep it up to date.
Security. You are responsible for maintaining the confidentiality of any login credentials, one-time passcodes, and device access controls.
Unauthorised access. You must notify us promptly if you believe your Account has been compromised or used without your permission.
Account use is personal. Unless we explicitly allow otherwise, your Account is personal to you and must not be shared or transferred.

Medical and wellbeing disclaimer (no medical advice)

Not medical advice. The Service (including Content, insights, summaries, assistant interactions, and any outputs) is provided for informational and self-tracking purposes only. It is not intended to provide medical advice, diagnosis, or treatment, and it does not replace professional medical judgement.
No clinician-patient relationship. Your use of the Service does not create a doctor–patient or other healthcare professional relationship between you and us.
Consult professionals. Always seek advice from a qualified healthcare professional before making decisions that may affect your health, medications, asthma management, or safety.
No emergency use. Do not use the Service for emergencies. If you think you have a medical emergency, contact emergency services immediately.
No guaranteed outcomes. We do not guarantee any particular health or wellbeing outcome.

Assistant and AI-style features disclaimer
If the Service includes an assistant feature (including chat, voice, or guided flows):

May be inaccurate. Assistant outputs may be incomplete, wrong, out of date, or inappropriate for your situation.
Not personalised medical guidance. Do not treat assistant outputs as medical advice, diagnosis, or treatment.
You remain responsible. You are solely responsible for decisions you make based on the Service.
Prohibited inputs. You must not submit: (i) content that is illegal; (ii) content that infringes others’ rights; (iii) content containing malware; or (iv) highly sensitive personal information you do not want processed as described in the Privacy Policy.
Safety actions. We may implement safety filters, restrict certain queries, and suspend Accounts for misuse or safety risk.

Your use of the Service
You agree to use the Service lawfully and responsibly. You must not:

copy, resell, rent, lease, sublicense, distribute, or otherwise make the Service available to others (except as permitted by these Terms);
reverse engineer, decompile, disassemble, or attempt to extract source code from the Service, except where such restriction is prohibited by law;
bypass, disable, or interfere with security features, access controls, or rate limits;
use the Service to develop, train, or improve a competing product, or to compile data for a competing service;
upload, transmit, or submit content that is unlawful, harmful, hateful, abusive, defamatory, or infringes intellectual property or privacy rights;
upload viruses, malware, or other harmful code;
use the Service to provide medical advice to others or to treat/diagnose any condition;
use the Service in any way that could damage, disable, overburden, or impair the Service or interfere with others’ use.

We may investigate suspected violations and may suspend or terminate your access as described in “Termination”.

Intellectual property and licence

Our IP. The Service, Content, and all associated intellectual property rights are owned by us or our licensors. These Terms do not transfer ownership to you.
Limited licence to you. We grant you a personal, revocable, non-exclusive, non-transferable licence to access and use the Service for your personal, non-commercial purposes, in accordance with these Terms.
Restrictions. You may not use our brand elements, logos, or trademarks without our prior written permission.

User Content

You retain ownership. You retain any ownership rights you have in your User Content.
No public posting by default. Unless the Service explicitly provides a public/community feature, your User Content is not intended to be publicly visible to other users.
Your responsibility. You are solely responsible for your User Content and confirm that you have all rights needed to submit it.
Removal. We may remove or restrict access to User Content where necessary for legal compliance, safety, or enforcement of these Terms.
Licence you grant to us. By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, process, reproduce, and display your User Content only as necessary to:

provide and operate the Service;
maintain and secure the Service;
respond to support requests;
comply with legal obligations; and
improve the Service (including via aggregated or de-identified analysis, where permitted by law and as described in the Privacy Policy).

Communications, contact forms, and newsletters

Service messages. We may send you non-marketing messages necessary to provide the Service (for example: security notices, login codes, changes to these Terms, and support responses).
Website contact forms. If you submit your contact details through a website form, you authorise us to contact you about your request and, where you have opted in (or where otherwise permitted by applicable law), to send you updates, offers, and newsletters about Sensia.
Marketing preferences and unsubscribe. You can opt out of marketing emails at any time by using the unsubscribe mechanism in the message or by contacting us at the Privacy email. Opting out of marketing does not stop essential service messages.
No sale of email lists (commitment by default). Unless we clearly tell you otherwise and obtain any required consent/authorisation, we do not sell your email address to third parties for their own marketing.

Third-party services and external links

Third-party dependencies. The Service may rely on third-party services (for example: hosting, analytics, authentication, assistant runtimes, mapping/geocoding, and data feeds such as pollen information).
No endorsement. Links to third-party sites or services are provided for convenience only and do not imply endorsement.
Third-party terms. Your use of third-party services may be governed by their own terms and policies.
No liability for third parties. To the maximum extent permitted by law, we are not responsible for third-party services, their availability, accuracy, security, or their handling of your data outside our control.

Paid Features, subscriptions, and billing
We may offer Paid Features now or in the future. Additional terms may apply at the point of purchase.

App-store purchases. If you purchase Paid Features through an app store, the app store’s payment and subscription terms apply, and you must manage cancellations via that store.
Direct purchases (if offered). If we offer direct purchases, we will disclose price, billing frequency, renewal mechanics, and cancellation methods before you buy.
Trials and renewals. If a free trial is offered, it may convert to a paid subscription unless cancelled before the trial ends (as disclosed at sign-up).
Changes. We may change pricing or subscription offerings with prior notice where required by law.
Refunds. Refunds are handled according to the terms of the applicable store or, for direct purchases, according to the terms disclosed at purchase and any mandatory consumer rights.

Maintenance, availability, and updates

No guaranteed availability. We do not guarantee that the Service will be available at all times, uninterrupted, or error-free.
Updates. We may release updates, patches, or new versions, and we may change or discontinue features.
Suspension. We may suspend access for maintenance, security, or operational reasons.

Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties and representations, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:

the Service will meet your requirements;
the Content or outputs will be accurate, complete, or suitable for your situation;
defects will be corrected; or
the Service will be free from viruses or harmful components.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

Limitation of liability

Indirect loss. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm.
Liability cap. To the maximum extent permitted by law, our total liability arising out of or in connection with the Service and these Terms is limited to the greater of: the amounts you paid us for Paid Features in the 12 months before the event giving rise to the claim, or EUR 100.
Non-excludable liability. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including (where applicable) liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under mandatory law.

Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify, and hold us harmless from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (i) your breach of these Terms; (ii) your misuse of the Service; or (iii) your User Content.
If you are a consumer, this indemnity applies only to the extent permitted by applicable consumer-protection law.

Termination

By you. You may stop using the Service at any time. You may request deletion of your Account and associated data using the in-app “Delete my data” flow (where available) and/or by contacting us (see Privacy Policy for details and lawful retention).
By us. We may suspend or terminate your Account and access immediately if we reasonably believe you have breached these Terms, created risk or legal exposure, attempted to harm the Service, or used the Service unlawfully.
Effect of termination. Upon termination, your licence to use the Service ends. Certain provisions survive, including intellectual property, warranties disclaimers, limitation of liability, indemnity, and dispute resolution.

Export controls and sanctions
You agree to comply with applicable export-control and sanctions laws when accessing or using the Service. You represent that you are not located in a territory subject to comprehensive sanctions that would prohibit access to or use of the Service, and that you are not a listed or restricted party under applicable sanctions regimes.
Intellectual property complaints and takedown requests
If you believe Content on the Service infringes your copyright, please send a notice to: hello@sensia.life.

Your notice should include:

identification of the copyrighted work claimed to have been infringed;
identification of the allegedly infringing material and where it appears in the Service;
your name, address, telephone number, and email;
a statement of good-faith belief that the use is unauthorised; and
a statement that the information is accurate and, under penalty of perjury, that you are authorised to act on behalf of the copyright owner, plus your signature (physical or electronic).

We may remove content and terminate repeat infringers where appropriate.

Governing law and dispute resolution
Because we provide the Service internationally, different dispute-resolution rules may apply depending on where you live and whether you are a consumer.

Consumers in the EEA/UK. If you are a consumer habitually resident in the EEA or UK, you may have mandatory legal rights under the laws of your country of residence. Nothing in these Terms limits those rights. Disputes may be brought in the courts that are competent under applicable consumer laws.
Other users / non-consumers. If you are not a consumer in the EEA/UK, these Terms and any dispute or claim arising from them are governed by Spanish law, and the courts of Madrid, Spain have exclusive jurisdiction, unless mandatory law provides otherwise.
US arbitration (optional jurisdiction-specific clause). If you are a resident of the United States, we may require disputes to be resolved by binding individual arbitration and may include a class-action waiver, as permitted by applicable law. If this clause is used, the arbitration rules, opt-out procedure, venue, and exceptions (e.g., small claims) will be set out in an annex or jurisdiction-specific addendum.

Miscellaneous

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
No waiver. Failure to enforce any provision is not a waiver.
Assignment. We may assign these Terms as part of a merger, acquisition, reorganisation, or sale of assets. You may not assign your rights without our consent.
Entire agreement. These Terms and policies incorporated by reference constitute the entire agreement between you and us regarding the Service.

Contact
Questions, complaints, or comments (general/support/privacy): hello@sensia.life